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IT Intergration Specialist

OVERVIEW

Post Number : DBS/TA 009

Grade : P-2

Parent Sector : Bureau for Digital Business Solutions (DBS)

Duty Station: Paris

Job Family: Computer Sciences / Information Technologies

Type of contract : Temporary Appointment

Duration of contract : From 1 to 6 months

Recruitment open to : Internal and external candidates

Application Deadline (Midnight Paris Time) : 14-MAY-2025

 

 

UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism

 

Initial duration of contract is 6 months with possibility of renewal subject to funding and satisfactory performance.

 

OVERVIEW OF THE FUNCTIONS OF THE POST

The position is located in the Bureau of Digital Business Solutions (DBS) in UNESCO’s Administration and Management Sector.  
 
Digital technologies play a key role in the fulfilment of UNESCO’s mandate and the delivery of its programme. The Bureau for Digital Business Solutions (DBS) is at the core of this implementation, serving as the Secretariat for the Organization’s digital transformation governance, and thus facilitating the development and evolution of the One-UNESCO Digital Strategy. As a key partner in the implementation of this strategy, the Bureau’s work includes the design and deployment of coherent and integrated corporate solutions to support the delivery of UNESCO’s programmatic outputs, while ensuring that all digital/IT services remain functional and operational at all times, and information management, digital/IT risk mitigation and cybersecurity measures are in place. The objectives and outputs of the Bureau are highly service-oriented, requiring business engagement, customer focus and innovative digital solutions. New ways of working are needed that provide both effectiveness and efficiency in solution delivery, built on best-in-class principles of user experience design and digital/IT architectures.  
 
Located in the Transaction Platforms and Integration (TPI) Unit and under the direct supervision of the Head of Solution Design and Implementation Section (SDI), the IT Integration Specialist will be responsible for designing, implementing, and maintaining integration solutions within the Organization’s IT ecosystem. This role involves working with integration platforms, particularly MuleSoft, to ensure seamless data flow and system interoperability across enterprise applications and services.

Long Description

The major activities of the role are as follows:

  • Integration Design and Development: Design and develop integration solutions using MuleSoft mainly between Salesforce and SAP and other platforms as and when needed. Knowledge of other integration platforms such as SAP BTP is desirable; implement APIs, web services, and data integration workflows to connect on-premise and cloud applications; ensure best practices are followed for secure, scalable, and efficient integrations; create and maintain documentation for integration designs, configurations, and procedures. 
  • Integration Support and Maintenance: Monitor and troubleshoot integration processes, identifying and resolving any issues, perform regular maintenance and updates on integration platforms to ensure their optimal performance; collaborate with the IT support teams to manage and resolve incidents and service requests related to integrations. 
  • Stakeholder Collaboration: collaborate with cross-functional teams (development, operations, and business teams) to understand integration requirements; liaise with external vendors and partners for integration support and implementation; provide technical expertise and guidance to stakeholders in selecting appropriate integration solutions and platforms. 
  • Platform Expertise and Continuous Improvement: stay up-to-date with new features and updates in MuleSoft and integration methodologies and architectures; continuously identify opportunities to optimize integration processes and improve system performance; drive automation and innovation in integration solutions to enhance productivity and reduce manual intervention. 

COMPETENCIES (Core / Managerial)

Communication (C)
Accountability (C)
Knowledge sharing and continuous improvement (C)
Planning and organizing (C)
Results focus (C)
Teamwork (C)
Building partnerships (M)
Driving and managing change (M)
Innovation (C)
Leading and empowering others (M)
Professionalism (C)
Strategic thinking (M)

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For detailed information, please consult the UNESCO Competency Framework.

REQUIRED QUALIFICATIONS

Education

  • Advanced University degree (Master's or equivalent) in Computer Science, Information/Digital Technology or a related field. 

 

Work Experience

  • A minimum of two (2) years of experience in Computer Science, Information/Digital Technology or a related field, of which preferably one (1) year acquired at international level.
  • Extended experience and understanding of MuleSoft and other integration platforms.
  • Experience operating with minimal supervision and exercising independent judgement to complete tasks and achieve objectives.
  • Good understanding of IT context and tools and their linkage to business processes that enable day to day operations.
  • Extensive experience managing, interacting and collaborating with key internal and external business stakeholders with the ability to explain technical concepts, specifications and solutions by translating them into relevant customer contexts.
  • Extensive experience working in a client facing role.

Skills and Competencies

  • Strong expertise in MuleSoft Anypoint Platform, including API-led connectivity, integration design patterns, and best practices.
  • Experience with integration development using RESTful APIs, SOAP web services, and event-driven architecture.
  • Knowledge of Salesforce and SAP integration methodologies, including SAP BTP (Business Technology Platform) is desirable.
  • Proficiency in cloud-based and on-premise integration approaches.
  • Understanding of enterprise application integration (EAI), message queuing, and data transformation techniques.
  • Familiarity with security protocols such as OAuth, SAML, and API security best practices.
  • Experience with DevOps tools for CI/CD in integration development.
  • Strong troubleshooting and problem-solving skills for debugging and maintaining integration workflows.
  • Excellent analytical and problem-solving abilities.
  • Strong communication and collaboration skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Ability to work in cross-functional teams and effectively liaise with business users, IT teams, and external vendors.
  • Capacity to adapt to evolving technologies and continuously seek improvement in integration processes.
  • Service-oriented mindset with a focus on customer experience and business outcomes.

 

Languages

  • Excellent knowledge (written and spoken) of English

DESIRABLE QUALIFICATIONS

Skills and Competencies

  • Experience supporting digitally enabled initiatives and transformation.
  • Experience managing or mentoring a team. 

Languages

  • Working knowledge of French. 
  • Knowledge of other official languages of UNESCO (Arabic, Chinese, Russian and Spanish).


 

BENEFITS AND ENTITLEMENTS

UNESCO’s salaries consist of a basic salary and other benefits which may include if applicable: 30 days annual leave, family allowance, medical insurance, pension plan etc.

The approximate annual starting salary for this post is $81 459.

For full information on benefits and entitlements, please consult our Guide to Staff Benefits.

SELECTION AND RECRUITMENT PROCESS

Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the UNESCO careers website. No modifications can be made to the application submitted.

The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview. 

UNESCO uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates.

Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided.

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UNESCO recalls that paramount consideration in the appointment of staff members shall be the necessity of securing the highest standards of efficiency, technical competence and integrity. UNESCO applies a zero-tolerance policy against all forms of harassment. UNESCO is committed to achieving and sustaining equitable and diverse geographical distribution, as well as gender parity among its staff members in all categories and at all grades. Furthermore, UNESCO is committed to achieving workforce diversity in terms of gender, nationality and culture. Candidates from non- and under-represented Member States (last update here) are particularly welcome and strongly encouraged to apply. Individuals from minority groups and indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the highest level of confidentiality. Worldwide mobility is required for staff members appointed to international posts.

UNESCO does not charge a fee at any stage of the recruitment process.

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